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Booking Request

Call or WhatsApp for the fastest confirmation, or fill in our online form and we’ll call you back. Either way, nothing is booked until we’ve confirmed it with you.

Call 6815 8833
WhatsApp Us
Wheelchair user being assisted up a ramp into a Welcab transport vehicle

How to make a booking online?

Calling or WhatsApp gets you the fastest confirmation, however, if you’d rather submit your trip in writing, our online form asks for the same details.

Here’s exactly what to expect.

How to fill in the form

  • 1. Click “Fill in the booking form” below to open our booking page.
  • 2. Fill in the requested trip details and select “Submit” to send your request.

Please note

  • We reach out within one working day of your submission. Because the form isn't instant, call instead for same-day or urgent trips.
  • We call to finalise the details and confirm the fare once the booking is set.
  • Every booking gets the same care, whether it arrives by form, call, or WhatsApp, and you can verify us in SG Enable's Enabling Guide.
    We will do our best to arrange a ride for you once we have confirmed the relevant details.
Fill in the booking form

THE PROCESS

Call to kerb

Three steps from call to kerb​

Call, WhatsApp, or the form

Tell us the date and time, pickup point, destination, and the passenger’s wheelchair type — normal, manual, motorised, high-back. Ask anything; this is exactly the moment for questions.

We confirm the price upfront

We let you know the price, before you commit. No meters, no surprises on the day, except for ERP and parking related charges, if any.

We arrive early and board with care

The driver comes to the door, boards the passenger by ramp into their own wheelchair, secures the restraints, and drives. The return is arranged around your actual finish time, so just call or message when ready.

Wheelchair user accessing a ramp with Stream Mobility's transport assistance

What to have ready when you call

That’s it. If you don’t know something, we’ll figure it out together on the call.

  • Date and time.
  • Pickup address and destination.
  • Wheelchair type and whether it's normal, manual, motorised or high-back.
  • Whether anyone is riding along.
  • Any special needs — stairs at the block, extra time, a nervous passenger.

TIMING

Lead time and urgent trip

How far ahead to book​

For a preferred time slot, especially weekday mornings, when medical appointments cluster, try to book 1–2 days ahead. For airport transfers, book as soon as travel is confirmed.

Same-day and urgent requests

Call us, and if a vehicle and driver are available, we will aim to make it work. The online form is too slow for urgent requests; always call.

Stream Mobility founder James smiling next to a dark blue Toyota Noah Welcab wheelchair transport vehicle in Singapore.

Our Mission

“To be an avenue for persons with mobility challenges to continue living an active life, with dignity.”

Every booking, whichever way it reaches us, is held to that standard.

Booking request FAQs

Call +65 6815 8833 or send a WhatsApp message with the date, pickup point, destination and wheelchair type. Prefer to type it out? Our online booking form asks for the same details and we call you back to confirm. Either way, the vehicle, driver and exact fare are confirmed in writing before you commit.

No — the form is asynchronous, so we call you back to confirm rather than confirming instantly. For same-day or urgent trips, call or WhatsApp instead.

Yes — call or WhatsApp us as soon as plans change and we reschedule the trip.

It is recommended to call rather than use the form for urgent trips.

You receive written confirmation by WhatsApp with the date, time, pickup, vehicle and fare. If anything is unclear, call us, beacuse a person who knows your booking answers.